We believe that the company's most valuable asset is its employees. And that the well-being of the company and its employees are inter-dependant.
Work Culture:
Employee Centric: Our focus is the welfare of our workforce. Initiatives to promote their health, safety and well-being are introduced and updated regularly.
Development Oriented: CEDELIES SOLUTIONS always focus on the development though career growth. With this motive there is always scope of growth and learning.
Respect for individual dignity: We treat each and every person with respect and value his/her ideas and thoughts. We view constructive differences in opinion as scope to learning opportunities.
Customer Oriented: We not only understand what our customer values, but also the value the customer adds to our business. Team Driven: By celebrating achievements big and small and appreciating each other’s contributions as a team, we enjoy our journey to success.
Value Proposition To You:
CEDELIES SOLUTIONS continuous excellence: At CEDELIES SOLUTIONS, we understand that each individual has unique skill sets and contributes to the organization in his / her own way; hence, we create an environment where talent can bloom and support the management’s efforts to foster a high-performance-oriented workforce. We are committed to train our people in an efficient manner.
Equal employment opportunity: At CEDELIES SOLUTIONS, We believe that providing equal employment opportunities for all sections of society is an integral component for the growth of a company, and exercise this belief.
Integrity: At CEDELIES SOLUTIONS, We inspire trust by taking responsibility, acting ethically, and encouraging honest and open debate.
Working at CEDELIES SOLUTIONS is fun: To ensure that all employees are enthused and happy at work, we have various employee engagement programs. We also take time out to celebrate the cultural and regional identity of our employees.
We look forward to meet you. If you like to take up CEDELIES SOLUTIONS as your next career destination, then click on the Apply Online button and Fill up the form.
Corporate Overview
CEDELIES SOLUTIONS is an International BPO and IT services company. Our corporate office is located at Chennai in a well spaced fully furnished center with all equipments ready to cater all the needs of an Outsourcing & IT industry. We provide solutions and outsourcing to any Business mainly through our state-of-the-art call center and IT department. Our main area of work includes Software Development, Customer Services and Support, Lead Generation, Networking, Website Designing, BPO, etc.
We work round the clock (depending upon the outsourcing projects) and provide the best service in terms of Quality, Quantity and Time-management. We are confident that we will be providing the best services and would take full responsibility for the upbringing of your business through our dedicated and very well qualified and experienced staff. We are already working with the big companies mainly in UK and USA and would like to take up more challenges.
At CEDELIES SOLUTIONS, work and customer service is the first priority. Our well trained staff is ever ready to provide the best customer service according to the client's requirements. Our experience in outsourcing and IT business is of couple of years but we are very much confident that the quality we provide will be in accordance with International Standards. We are just one step to get an ISO certification. CEDELIES SOLUTIONS is working hard and maintaining its reputation to become an ISO certified company before the end of 2012.
We provide full support and training to our employees according to the client's standard. We do not hire inexperienced staff, so the client can always be rest-assured that his business is in the right hands. We maintain International Standards in Employee and Management relationship. Our company is strict in maintaining a safe and non-disputing environment. We are an equal opportunity company in terms of gender, racial background, ethnicity, diversity, color, etc and strictly monitor in these areas to provide a safe and comfortable working experience.
In short, We are committed, we are determined, we stand for quality. And above all, we are running with highly and professionally trained team leaders with a proficient employee team. We carry out the work with great quality and also strictly observe time schedule for completion of the work. Both quality control and timely completion have been our top priority since the very beginning. Our back office support services ensures smooth running of processes to support your business along with timely generation of updates to your core office location in desired time and format. We are operating our force at India with professional touch on cost reduction concept simultaneously maintaining the best services in all areas to enable us to offer most competitive rates prevailing in the market for various B. P. O Services. So if you are thinking of so called "outsourcing BPO and IT services" we are the best possible choice.
Improving productivity and reducing operating expenses. CEDELIES SOLUTIONS recognizes and respects the right of any customer to receive quality products and services on time and within budget. With this in mind, we constantly endeavor to exceed our customer’s expectation of competence, performance and delivery schedules.
CEDELIES SOLUTIONS does not limit this vision to customers – it believes in achieving an environment of integrity, fairness, dignity, courtesy when working with customers, suppliers, employees and competitors. Our goals are as follows:
RETAINING CUSTOMERS & CLIENTS
GENERATING INCREMENTAL REVENUE
PROVIDING AN OUTSTANDING CUSTOMER EXPERIENCE
INCREASING USE OF SELF-SERVICE SYSTEMS
REDUCING EMPLOYEE ATTRITION
IDENTIFYING REASONS CUSTOMERS CALL OR EMAIL
MIGRATING TO VIRTUAL ENVIRONMENT
IMPROVING THE PERCEPTION OF THE CALL CENTER
PREVENTING OUTSOURCING FOR THE WRONG REASONS
24/7 ZONE
Cedelies Solutions is one of the most reputed and trust-worthy source of Online Technical and Remote Support for Computers, Laptops, Printers, etc and a host of other gadgets, catering to individual users as well as Small and Medium Business entities. As the name suggest, the support is made available to the customers through 24 * 7, 365 days a year via phone, Live Chat and Email.U.K ZONE
Akshayapatra vamsidhar pvt ltd is a professional consulting firm that was founded by a group of Energy Specialists and experienced professionals. Company's mission is simple "To assist businesses of all sizes in reducing their energy expenses by using their knowledge of the current marketplace to properly analyze and negotiate consumer's energy contract and rate".INDIA ZONE
VARCINE TECH:VARCINE TECH is into CONSULTING AND OUTSOURCING PROJECTS FOR BPO, I. T Enabled Services, Web Development and different vertical lines over 9 years of rich experience. It has a strong network over 300 centers in different domain as per the requirement of the client under BPO, I. T Enabled Services, I. T etc under its belt and in its tenure. It has been engaged in Outsourcing and Off shoring - Business Development, Operations, Client Relationship and end-to-end Transition & Implementation for various captive business processes.
GENIE CARD ENTERPRISES:
Genie Card Enterprises deals in discount cards and home-need services on call. Their discount card called GENIE CARD gives discounts on shopping at over 4000 outlets in twin-cities. Their tag line is "Save while you shop". CEDELIES SOLUTIONS provides full technology support to Genie Card Enterprises.
Corporate Excellence
To CEDELIES SOLUTIONS, quality doesn’t just mean providing good services but also emphasis on partnering with our Clients & Customers and sustaining support even during the most challenging situations.
The quality team monitors both Inbound and Outbound calls made by agents overseas for assessment on various parameters, such as call handling skills, soft skills, diagnostic and resolution skills. Associates are provided with performance reports and feed-backs for call quality improvement and customer experience. Based on the process performance metrics, proprietary in-house tools and techniques have been designed for third-party assessment, including offline call monitoring.
CEDELIES SOLUTIONS is committed to improving its processes by enhancing quality standards and increasing operational efficiency. For the Software Quality Metrics the CEDELIES SOLUTIONS normally follows the five quality parameters namely the functionality,the usability, the reliability, the performance and the serviceability.
CEDELIES SOLUTIONS not only strives to improve upon the customers processes but focuses on adding value to its clients by its process re-engineering and business transformation capabilities. We follow the basic principle of Quality Assessment and keep on improving it.
We believe that our client's success in servicing their customers depends on our ability to deliver on process excellence. Our process excellence framework is modeled on four key components:
SLA Delivery which focuses on service delivery.
Client management and governance of engagement.
Quality and Continuous improvement.
Compliance and control.
Most often processes are developed organically over a period of time to cater to the emergent needs of the organization. This approach leads to inefficiencies because of inadvertent inclusion of redundancies and wastes. CEDELIES SOLUTIONS understands companies’ need to enhance process efficiencies for achieving process and cost optimization along with quicker response time. This is driven by companies’ objectives to improve margins while achieving improved customer satisfaction, better customer retention and more customer acquisitions.
CEDELIES SOLUTIONS covers live monitoring of BPO agents along with the real time screen capturing facility to have a clear perspective of employees' performance and behavior. We understand that in order to achieve process efficiencies a strict monitoring measure must be in place to analyze process progress.
Statistics show that surveillance disciplines employees and improves their productivity. Employees tend to perform better when they are being monitored - or even when they think they may be monitored. CEDELIES SOLUTIONS successfully accomplishes this goal by constantly monitoring its employee's working environment - their computers.
Employees perform better under constant control with real-time feedback from their supervisor. Simply logging keystrokes and saving screen captures for future analysis is not enough. A certain level of interaction and feedback is vital for tightening discipline and improving performance.
CEDELIES SOLUTIONS records the logging time for each employee through sophisticated R.F.I.D devices and software. We also see the number of hours an employee is logged-in the workstation. Every week we pull up the monitoring records to analyze the employees behavior and performance which helps us in better assessment of an employee.
We know that most of our client's processes are mission critical with very short recovery time in case of failures. We understand the value we generate for you can be potentially at risk due to unexpected events such as intrusion, theft of data, natural and man-made disasters etc. We attach a very high level of importance to continuous risk assessment and risk elimination. All of our facilities, communication links, people and processes are in a permanent state of readiness to handle any crisis.
We find key information and deep-level due diligence information that other companies cannot provide, helping you to mitigate risks, protect your board’s fiduciary requirements and focus on your core business success.
CEDELIES SOLUTIONS Risk Management services help clients address their governance, risk and compliance (G.R.C) challenges. Our innovative, cost-effective solutions deliver business outcomes that enhance performance and improve enterprise value.
Providing a robust infrastructure that is supported by a strong business continuity program and disaster recovery ability is part of the standard offering from CEDELIES SOLUTIONS. In addition, based on needs identified by customers, customized solutions are also implemented for the engagement. The infrastructure has been built to provide a superior working environment, attract and retain the best talent and provide world-class service to our customers.
CEDELIES SOLUTIONS is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.
