Our Services
As a customer’s relationship with the company lengthens, profits rise. Companies can boost profits by almost 100% by retaining just 5% more of their customers. Customer care is therefore the most important driver for profitability in a retail environment.
Call centers represent a unique management challenge. Forecasting calls, calculating staffing requirements, organizing sensible schedules, managing the environment in real-time, and, in general, getting the right people in the right places at the right times.
CEDELIES SOLUTIONS call center services range across the entire Customer Life Cycle:
Customer Acquisition
Customer Relationship Management
Operations Support
Customer Default Management
For businesses that need the opportunity to generate potential leads via the telephone, it’s often a massive drain on human, financial and physical resources to conduct this work for themselves.
Inexperienced telemarketers could damage your reputation and your credibility. It’s obvious to see why some businesses make the mistake of doing their own telemarketing. It’s seems simple enough to set up their own telemarketing campaign and get the results that they need to help business improve. But this is not the case for every business.
By outsourcing your demands to CEDELIES SOLUTIONS specialized telemarketing service, you can benefit from the best in skilled industry professionals using proven techniques derived from results-driven environments, with the latest technology, top quality target data and all at an impressive investment to revenue ratio.
In the current competitive environment, businesses need to focus on acquiring new customers to increase revenue. At the same time they need to retain existing customers by servicing them satisfactorily. For both of these and to differentiate themselves from competitors, superior customer service becomes a necessity.
Superior customer service typically requires, among other things, using dedicated staff to service these customers and prospects. This team should be knowledgeable and available 24x7 to respond to customer queries. But creating and retaining such a team is difficult, resource intensive and expensive.
CEDELIES SOLUTIONS experienced and low cost resources provide the necessary skills to achieve goals in terms of budget, availability and required customer service levels. CEDELIES SOLUTIONS customer support capabilities include email support, voice and help-desk support
Organizations would like to work with partners who can take care of their complete set of business functions, rather than individual processes.
Regular service providers are specialized in piece-meal tasks, but do not have the competency to take care of the complete back-office chain for a line of business. Multi-vendor outsourcing becomes a must which is costly and complex.
CEDELIES SOLUTIONS provides end to end and customized back office services across the B. P. O industry and associated support services. We also offer bundled services for parts of the utility and telecom process.
Lead Generation is not a new form of gaining new business, but it now has a new approach. Rather than sitting at a trade show table for hours on end, or sitting up a display in hopes that targeted consumers will complete a form, you can have leads generated and sent to you using the technology.
Lead generation is only part of the equation for sales success; the truth is, managing your sales leads is just as important. With solid lead management processes in place, you won’t need to spend so much time and energy on lead generation.
Whether you need more energetic lead generation or more meticulous lead management, Strategic Sales & Marketing can help. One of the “leading light� lead generation companies, CEDELIES SOLUTIONS specializes in lead generation services, offering appointment setters and comprehensive B2B sales and marketing consulting.
Increased competition in today’s marketplace demands that companies fully understand their target audience.Market surveys are essential for obtaining valuable feedback. Best of all, once the data reaped from the surveys is interpreted and analyzed, you’ll be able to make better, more informed business choices.
Market surveys can be very challenging. There are many risks, but if it’s planned properly and executed precisely, and if the results are presented such that people can digest and apply them, it can be a very important tool in the business-planning tool chest.
CEDELIES SOLUTIONS designs, administers and analyzes market surveys that will seamlessly integrate with your current market research methods. Our reliable, bias-free, market research surveys are an excellent complement to telephone surveys, focus groups, personal interviews and other market research tools.
